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Title details for Serving Online Customers by Donald A. Barclay - Available

Serving Online Customers

by Donald A. Barclay
ebook
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Before the Web existed, anyone who wanted free information had to use the library. Now, a wealth of information on every possible service is accessible online. To compete in the digital age, libraries must provide outstanding customer service to their virtual users.
In Serving Online Customers: Lessons for Libraries from the Business World, Donald A. Barclay carefully examines business literature to identify the best customer service practices of online companies and shows readers how to adapt these practices to the library environment. Chapter coverage includes these critical areas:
Improving the Self-Service Experience Bringing Reference Service to the Online CustomerAdding Libraries to the Distance Education MixDesigning Library Websites for Both Trust and PleasureImplementing Recommendation Agents and Avatars into Online ServicesLinking Continuous Assessment to Online Service Improvement
This book will help any library greatly enhance their online users' experience and help bring new users to the library.

  • Creators

  • Publisher

  • Release date

    July 23, 2014

  • Formats

    • Kindle Book

    • OverDrive Read

      • ISBN: 9780810887336
      • File size: 1267 KB

    • EPUB ebook

      • ISBN: 9780810887336
      • File size: 1267 KB

  • Accessibility

    No publisher statement provided

  • Languages

    • English

  • Reviews

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Formats

  • Kindle Book
  • OverDrive Read
  • EPUB ebook

subjects

Languages

  • English